The Dashboard section gives you useful statistics about inbound and outbound activity on your account along with active users information.
There are 4 sections in the dashboard:
Inbound calls - Shows the statistics about inbound calls for the last 30 days. You can see the total number of inbound calls for each of your phone numbers in Channels and how many of those were answered.
Outbound calls - Shows the statistics about outbound calls for the last 30 days. You can see the number of outbound calls and how many of them were answered for each of your users.
Users - In this section you can see the logged in users. The small dot next to users' icon will be green, if the user can receive calls, or red, if the user is already busy with an ongoing call. Also you can see whether the Do not disturb mode is activated. Additionally, if you have Basic plan or above, you'll be able to live-listen to the conversations of your agents with the play button.
Call queue - Here will appear any incoming calls that are currently in the queue waiting to be connected to an agent. You will see information such as the client's phone number, their contact details, your phone number and the time the client is waiting.